Order & Inquiry:   

   Distributor & Reseller:

• Please contact our Sales Department at sales@amtron.com, phone (323) 265-8076, or fax (323) 265-8077. Please e-mail or fax to us your reseller permit before we provide the reseller pricing.

   Customer in USA:

• Please use our shopping cart to place your order. Our shopping cart retries shipping rates, in real-time, from FedEx and US Postal Service (USPS) servers.  [Delivery to APO and FPO addresses can only be made by the U.S. Postal Service.]

• You are also welcome to contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 265-8077 for placing order or inquiry. Our fax inquiry/order form could be used to inquire or place order if you prefer not using e-mail.

• For customers who choose to place order by fax order form, phone, or e-mail, please click here for shipping charge information.

• We accept American Express Card, Discover Card, MasterCard, Visa Card, and PayPal.
  COD payment (Company/ Cashier Checks and Money Orders) costs $7.50 extra for COD fee.
  Government/ University/ Corporation POs are accepted.

• California residents are subjected to California sales tax unless you have a reseller permit.

• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

   International Customer:

• Our shopping cart system allows international shipping via the United States Postal Service (USPS) Express Mail International (EMI) which has tracking number for shipping status checking. Our shopping cart retries international shipping rates, in real-time, from US Postal Service (USPS) servers.

• If you have your own DHL shipping account, please contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 265-8077 for shipping arrangement.

• For large quantity quotation or purchasing order, please contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 265-8077.

• Our fax inquiry/order form could be used to inquire or place order if you prefer not using e-mail. We will inform you of the shipping method and cost via fax. We will not process your order until we receive your confirmation about the shipping method and charge.

• We accept PayPal, company credit card (American Express, MasterCard, Visa), or bank wire transfer (T/T).

• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

   General Information:

• Please read our return policy before you place order. Please read policy for general information.

• Please check our shipping charge if you do not use our shopping cart.

• Please read "credit card security" if you have concerns about the security of E-commerce in general.

Shipping:

   Customers in USA:

    [For customers who use our shopping cart to place order]:

• Our shopping cart system retries shipping rates, in real-time, from FedEx and US Postal Service (USPS) servers.

    [For customers who choose to place order by fax order form, phone, or e-mail]:

• We ship all goods via FedEx or US Postal Service (USPS) to customers in the United States unless customers request different shipping methods. Please specify your request when you place order. Delivery to APO and FPO addresses can only be made by U.S. Postal Service. The approximate shipping rates for U.S. contiguous 48 states are as follow: [The shipping charge to Hawaii and Alaska is higher]

(a) USPS Priority Mail: $4.80 for the first pound. Please refer to USPS website, at http://www.usps.com/prices/priority-mail-prices.htm, for details.
(b) FedEx Ground: $8.95 for the first two pounds and about $1 extra for each additional pound.
(c) FedEx 2Day Air: $18.95 for the first pound and about $2 extra for each additional pound.
(d) FedEx Standard Overnight (delivery in afternoon):  $39.95 for the first pound and about $3 extra for each additional pound.
(e) FedEx Priority Overnight (delivery in morning):  $44.95 for the first pound and about $4 extra for each additional pound. Saturday delivery costs $10 extra.
(f) Delivery to residential address costs $1.60 - $2.40 extra.
(g) All shipment is charged with a handling fee of $5.00. (This fee is waived if customer places order via our shopping cart system.)

• If the shipping charge is significantly higher than our standard fee due to destination or special requirements, we will inform you of the shipping charge via e-mail or phone.

• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

   International Customers:

• Our shopping cart system allows international shipping via the United States Postal Service (USPS) Express Mail International (EMI) which has tracking number for shipping status checking. Our shopping cart system retries international shipping rates, in real-time, from US Postal Service (USPS) servers.

• If you have your own DHL shipping account, please contact us at sales@amtron.com, phone (323) 265-8076, or fax (323) 265-8077 for shipping arrangement.

• We also ship via FedEx or UPS if customer specifies. The exact shipping charge depends on how and to where the products will be shipped. We will inform you of the shipping method and cost via e-mail or fax. We will not process your order until we receive your confirmation about the shipping method and charge.
   
• Please be advised that we may refuse to ship to an address different from your credit card's billing address if you use credit card to pay for the purchase.

Return:

If you are not satisfied with our products for any reason, you may return it for a refund or a replacement within 30 days of delivery.

   Terms and Conditions

• Products that have been damaged by customers cannot be returned. The damages include bent pins, cracked or chipped hardware, burnt circuit, or any other type of physical damage. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
   
• Products made-to-order are not cancellable and not returnable. This includes the products that are not regularly stocked and are ordered from manufacturers for customers. These products are protected by warranty only.
   
• A Return Merchandise Authorization (RMA) number is required for all returns.  Return without an RMA number will not be accepted.

• Please contact our customer service department by e-mail at service@amtron.com, phone at (323) 265-8076, or fax at (323) 265-8077, to request an RMA number.  Return address and instruction will be provided when an RMA number is issued.

• Please note that our RMA Department is located at a different address from the headquarter address. Failure to comply with the return instruction may result in a delay of processing your return or an invalidation of your return.
   
• To obtain an RMA number and the return instruction, please provide us with the following information.

• Invoice number
• Product part number or description
• Product serial number (if product box is opened)
• Contact information such as phone number and e-mail address

• The returned product must have serial number that matches with the serial number on file with your invoice in our system. Otherwise, the return will be rejected.
   
• Refund or replacement will be granted if an RMA number is requested within 15 calendar days of product delivery.

• A 15% restocking fee will be charged if an RMA number is requested within 16 - 30 calendar days of product delivery.

• No RMA number will be issued after 30 calendar days of product delivery.
   
• RMA number will be valid for 15 calendar days (USA) or 21 calendar days (international) from the date Amtron Technology issues the RMA number.  Customer must allow for in-transit time for product to be returned to Amtron Technology, as Amtron Technology must physically receive the product within 15 calendar days (USA) or 21 calendar days (international) after the RMA is issued.  After the allowed time, the RMA will be invalidated and it's customer's responsibility to arrange shipping with freight prepaid to ship the belated product back to customer.
   
• Products must be returned, in good condition, with all original parts and packaging (even if opened). A 15% repackaging fee will be charged for incomplete packaging (up to 30% if multiple accessories are missing).
   
• Products must be returned in a separate box or envelope. Marking or pasting labels on the original product box will be charged a 15% repackaging fee.
   
• Products that have been damaged by customers cannot be returned. If damaged product is returned, it is customer's responsibility to arrange shipping with freight prepaid to ship the damaged product back to customer.
   
• All returns must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to our account will result in a partial forfeiture of your refund. [Amtron Technology does not reimburse the customer's return shipping cost because the return shipping cost is considered the same as the customer's cost to drive to any store for returning a product.]
   
• Shipping related charge is not refundable* unless the return is a result of our error (you received an incorrect product).

• Amtron Technology is not responsible for lost return package. It is the responsibility of the customer to use a reliable shipper and to insure the package to receive compensation if the package is lost.
   
• Please retain the return shipping information until your account or original credit card has been credited or until you receive the replacement product.

• Please allow 1 - 2 weeks for refund process.
   
• To safeguard against abuses of our return policy, Amtron Technology reserves the right to charge a restocking fee of 15% at our discretion.

   Refused or Undeliverable Shipment

• Customer who refuses packages at the time of delivery or provides undeliverable address will be charged the shipping and handling fee.

   Loss or Damage in Shipment

• Claim for package loss must be made to the shipper by the customer. Please follow the instruction provided by the shipper.
   
• Claim for product damaged in shipment must be made to the shipper by the customer. Please keep the original shipping boxes, the shipper will need the original boxes for investigation.  Please do not send the damaged products to us.  The customer needs to report the damage in shipment to the shipper and the shipper will pick up the entire package.

   Defective Product and Warranty

• If the product fails within the warranty period, please contact us for instruction before sending the defective product back to us or the manufacturer.

* Shipping related charge is not refundable.  [Internet makes shopping much more convenient by surfing online instead of driving from store to store. FedEx, UPS, USPS, or other shipper does all the driving for us. But their services are not free. The shipping fee, paid to the shipper, is considered the same as the customer's own cost to drive to stores for purchasing products.  To return a product for any reason, the customer needs to drive to the store for returning the product. The store will refund the product price but will not reimburse the customer's driving time and cost.]  Your understanding of our policy is very much appreciated.

Customer Service:

• Free technical supports from Amtron Technology and manufacturers.
• Please contact our service department by E-mail at service@amtron.com, Fax (323) 265-8077, or Phone (323) 265-8076.

Warranty:

• All warranties are carried out by Amtron Technology or the manufacturers.

Copyright © 1997-2008 Amtron Technology, Inc.
111 N. Moore Ave., Suite C
Monterey Park, CA 91754 USA
Tel: (323) 265-8076   Fax: (323) 265-8077
http://www.amtron.com