Return Merchandise Authorization (RMA) number
issued by Amtron Technology, Inc. is required for
Return without an RMA number will
not be accepted.
Products damaged by the user do not qualify for
refund, replacement, or warranty protection.
Examples of damage include, but are not limited to, bent pins, cracked or
chipped hardware, burnt circuit, or other type of physical damage.
- Non-defective products,
NCNR products, are eligible for return if an RMA number is requested within 30 calendar days of
the original invoice date.
- No RMA number will be issued more than 30 calendar
days from invoice date.
- Products must be returned in good
condition, with all original parts, manuals, and packaging. All used
products are subject to a 15% restocking fee, and any incomplete returns
will be charged a 30% restocking fee.
- The customer is responsible
return shipping related charges, and the original shipping charge is
non-refundable, with the exception of RMA requested
as a result of an error by Amtron Technology, Inc. (e.g. an incorrect
product was shipped).
- Please allow 1 - 2 weeks for the refund to be
Non-Cancelable and Non-Returnable (NCNR) Product
- Certain products are
considered NCNR (non-cancelable
These include the products that are specially produced for customers, and
specialty products such as
PCMCIA SRAM & linear flash cards.
- Products with NCNR status are either noted on our website or else stated in email
communication upon order confirmation. These products
are protected by warranty only.
PCMCIA SRAM & Linear Flash Cards
- Please be advised
that all purchases of PCMCIA SRAM PC Cards and PCMCIA Linear Flash
PC Cards are ineligible for return, refund, or exchange. As a
result, we highly recommend that the end customer sample test the
requested part numbers to confirm compatibility.
Defective Product and Warranty
If products fail within the
period, please contact us for instructions before sending back the defective
- Amtron Technology, Inc. will
approve replacement for defective products if an RMA number is requested while the warranty is valid.
- Products that fail as
a result of user damage do not qualify for warranty protection.
- The customer is responsible
return shipping related charges, and the
original shipping charge is non-refundable,
- A Return Merchandise
Authorization (RMA) number is required for all returns. Return without
an RMA number will not be accepted.
- Please contact our customer service department by
firstname.lastname@example.org, phone at (323)
265-8076, or fax at (323) 488-9747, to request an RMA number. Return
address and instructions will be provided when an RMA number is issued.
- Please note that our RMA
Department is located at a different address from the headquarter address.
Failure to comply with the return instruction will result in an invalidation of your return.
- To obtain an RMA number and the return
instruction, please provide us with the following information.
- Invoice number
- Product part number or description
- Product serial number (if
- Contact phone
number and/or email address
- The serial number on the returned product must
match the serial number on the invoice on file. Otherwise, the return will be rejected.
- RMA number will be valid
for 15 calendar days (U.S. customers) or 21 calendar days (international
customers) from the date of issuance. Customer must allow
for in-transit time for product to be returned to Amtron Technology, Inc. as Amtron
must physically receive the product within the time frame above. The RMA
will be invalidated for any products received past 15 calendar days (U.S.
customers) or 21 calendar days (international customers).
- All returns must be shipped
with freight prepaid. Any shipments sent COD will be refused. Shipment
charged to our account will result in forfeiture of the returned product
unless customer reimburses the charge.
- Amtron Technology, Inc. is not responsible for
lost packages. It is the responsibility of the customer to use a
reliable courier and to fully insure the package in order to receive
compensation for lost packages.
- Please retain the return shipping
information for your records until the refund and/or replacement has been
Copyright © 1997-2021 Amtron Technology, Inc.
PO Box 884
Monterey Park, CA 91754 USA
Tel: (323) 265-8076 Fax: