Product Return Policy of Amtron Technology, Inc.

Products that have been damaged by customers cannot be returned. The damages include bent pins, cracked or chipped hardware, burnt circuit, or any other type of physical damage. Damaged products are absolutely not qualified for refund, replacement, or warranty protection.
A Return Merchandise Authorization (RMA) number is required for all returns. Return without an RMA number will not be accepted.

Please contact our customer service department by e-mail at service@amtron.com, phone at (323) 265-8076, or fax at (323) 265-8077, to request an RMA number. Return address and instruction will be provided when an RMA number is issued.

Please note that our RMA Department is located at a different address from the headquarter address. Failure to comply with the return instruction may result in a delay of processing your return or an invalidation of your return.
To obtain an RMA number and the return instruction, please provide us with the following information.

Invoice number

Product part number or description

Product serial number (if product box is opened)

Contact information such as phone number and e-mail address

The returned product must have serial number that matches with the serial number on file with your invoice in our system. Otherwise, the return will be rejected.
Refund or replacement will be granted if an RMA number is requested within 15 calendar days of product delivery.

A 15% restocking fee will be charged if an RMA number is requested within 16 - 30 calendar days of product delivery.

No RMA number will be issued after 30 calendar days of product delivery.
RMA number will be valid for 15 calendar days (USA) or 21 calendar days (international) from the date Amtron Technology issues the RMA number. Customer must allow for in-transit time for product to be returned to Amtron Technology, as Amtron Technology must physically receive the product within 15 calendar days (USA) or 21 calendar days (international) after the RMA is issued. After the allowed time, the RMA will be invalidated and it's customer's responsibility to arrange shipping with freight prepaid to ship the belated product back to customer.
Products must be returned, in good condition, with all original parts and packaging (even if opened). A 15% repackaging fee will be charged for incomplete packaging (up to 30% if multiple accessories are missing).
Products must be returned in a separate box or envelope. Marking or pasting labels on the original product box will be charged a 15% repackaging fee.
Products that have been damaged by customers cannot be returned. If damaged product is returned, it is customer's responsibility to arrange shipping with freight prepaid to ship the damaged product back to customer.
All returns must be shipped with freight prepaid. Any shipments sent COD will be refused. Shipment charged to our account will result in a partial forfeiture of your refund. [Amtron Technology does not reimburse the customer's return shipping cost because the return shipping cost is considered the same as the customer's cost to drive to any store for returning a product.]
Shipping related charge is not refundable* unless the return is a result of our error (you received an incorrect product).

Amtron Technology is not responsible for lost return package. It is the responsibility of the customer to use a reliable shipper and to insure the package to receive compensation if the package is lost.
Please retain the return shipping information until your account or original credit card has been credited or until you receive the replacement product.

Please allow 1 - 2 weeks for refund process.
To safeguard against abuses of our return policy, Amtron Technology reserves the right to charge a restocking fee of 15% at our discretion.

Refused or Undeliverable Shipment

Customer who refuses packages at the time of delivery or provides undeliverable address will be charged the shipping and handling fee.

Loss or Damage in Shipment

Claim for package loss must be made to the shipper by the customer. Please follow the instruction provided by the shipper.
Claim for product damaged in shipment must be made to the shipper by the customer. Please keep the original shipping boxes, the shipper will need the original boxes for investigation. Please do not send the damaged products to us. The customer needs to report the damage in shipment to the shipper and the shipper will pick up the entire package.

Defective Product and Warranty

If the product fails within the warranty period, please contact us for instruction before sending the defective product back to us or the manufacturer.

* Shipping related charge is not refundable. [Internet makes shopping much more convenient by surfing online instead of driving from store to store. FedEx, UPS, USPS, or other shipper does all the driving for us. But their services are not free. The shipping fee, paid to the shipper, is considered the same as the customer's own cost to drive to stores for purchasing products. To return a product for any reason, the customer needs to drive to the store for returning the product. The store will refund the product price but will not reimburse the customer's driving time and cost.] Your understanding of our policy is very much appreciated.

Please read our policy for general information.

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